Terms and Conditions
Please read these terms and conditions carefully before using our website and services.
1. Introduction
Welcome to Queen P’s Soulfood Restaurant (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our services, including takeout, catering, meal prep services, food truck operations, online ordering, delivery, and any related websites or platforms.
By purchasing from or using our services, you agree to these Terms.
Business Information:
Queen P’s Soulfood Restaurant
706 Collins Hill Road
Lawrenceville, GA 30045
United States
2. Services Provided
We provide:
- Pick Up and takeout meals Only
- Food truck services
- Catering services
- Meal prep subscriptions or weekly plans
- Online and third‑party delivery orders (e.g., DoorDash, Uber Eats, etc.)
Services may change or be discontinued at any time without notice.
3. Orders & Payments
- All prices are listed in U.S. dollars.
- Payment is due at time of order unless otherwise agreed in writing.
- We accept debit/credit cards, and approved third‑party platforms. We do not accept cash.
- Taxes, fees, and service charges may apply.
We reserve the right to refuse or cancel any order for pricing errors, availability issues, or suspected fraud.
4. Refunds & Returns
Because we sell perishable food products:
- All sales are generally final.
- Refunds or replacements may be provided at management discretion for incorrect or unsatisfactory orders.
- Issues must be reported within 24 hours of purchase.
5. Catering & Meal Prep Policies
- Deposits may be required for catering orders.
- Deposits may be non‑refundable unless otherwise stated.
- Cancellation timelines and fees may apply.
- Meal prep orders must be picked up or delivered on scheduled dates.
- We are not responsible for improper food storage after delivery or pickup.
6. Food Allergies & Dietary Restrictions
Customers are responsible for notifying us of allergies or dietary restrictions.
While we take precautions, our kitchen handles common allergens including:
- Dairy
- Eggs
- Wheat
- Soy
- Peanuts
- Tree nuts
- Seafood
We cannot guarantee that any item is completely allergen‑free.
7. Delivery & Third‑Party Services
When using third‑party delivery services:
- Delivery times are estimates only.
- We are not responsible for delays, damages, or errors caused by third‑party drivers.
- Any delivery disputes must be addressed through the delivery platform.
8. Conduct on Premises
Guests must behave respectfully. We reserve the right to refuse service to anyone for:
- Disorderly conduct
- Harassment of staff or guests
- Violation of laws
9. Intellectual Property
All logos, branding, menus, recipes, photos, and content are the property of Queen P’s Soulfood Restaurant and may not be copied or used without permission.
10. Limitation of Liability
To the fullest extent permitted by law, Queen P’s Soulfood Restaurant is not liable for:
- Indirect or incidental damages
- Allergic reactions when proper notice was not provided
- Third‑party delivery issues
Our total liability shall not exceed the amount paid for the affected order.
11. Indemnification
You agree to indemnify and hold harmless Queen P’s Soulfood Restaurant from any claims arising from misuse of our services or violation of these Terms.
12. Governing Law
These Terms are governed by the laws of the State of Georgia.
13. Changes to Terms
We may update these Terms at any time. Updates will be posted with a new effective date.
14. Contact Information
For questions about these Terms:
Queen P’s Soulfood Restaurant
706 Collins Hill Road
Lawrenceville, GA 30045
Email: Queenpsoulfood@gmail.com