You can order online at [Coming Soon] and through our mobile app [Coming Soon]. You can also order by phone at (470) 822-0707.

We accept debit/credit cards and supported digital payments (Apple Pay/Google Pay where available). We do not accept cash.

Yes. Enter your promo code at checkout. Promo codes can’t be applied after an order is placed. Gift cards (if offered) can be used online and in-store.

Yes. A digital receipt is sent to the email or phone number used at checkout.

Yes. During checkout, choose an available pickup or delivery time slot.

If your order hasn’t started being prepared, we’ll do our best to help. Call (470) 822-0707 immediately. Once food prep begins, changes/cancellations may not be possible.

If you see a duplicate charge or a pending hold, contact (470) 822-0707 and/or your card provider. We can help verify the transaction.

Please use the rear parking area and either:

• Call (470) 822-0707 for curbside pickup, or
• Walk up to the Pick Up Window.

Please have your name and/or order number ready.

Orders are prepared for your selected time. If you’re late, food may cool and quality may change. For major delays, call (470) 822-0707.

Yes. Delivery may be fulfilled by third-party delivery partners and/or direct ordering (depending on your location and availability).

If delivery is handled by a third-party platform, contactless options depend on that platform’s settings. Select “contactless” in the delivery app when available.

Delivery availability and fees are shown at checkout based on your address. Delivery zones may vary by day/time.

Delivery/service fees are typically non-refundable once a driver has been dispatched.

If the order was placed through a third-party delivery app, report the issue directly in that app first (they control drivers/refunds). If you ordered directly through us, contact (470) 822-0707 with your order number.

Yes. Add special instructions at checkout (example: “no onions”). We’ll accommodate when possible.

We will try, but we cannot guarantee a completely allergen-free environment due to shared kitchen equipment. If you have severe allergies, call (470) 822-0707 before ordering.

Availability depends on the menu. Check item descriptions or contact us for guidance.

Our menu is curated to travel well and arrive in great condition. Availability may vary for limited-time items.

[Choose one]
Option A: Included with every order.
Option B: Available upon request at checkout to reduce waste.

For best results, use an oven/air fryer for crisp items and a microwave for convenience. [Optional: add item-specific reheating notes on the menu]

Submit a report at [Support URL] or contact (470) 822-0707. Please include your order number, a description of the issue, and photos (if applicable).

Please report issues within [2 hours] of receiving your order for the fastest resolution.

When an issue is verified, we may offer a remake, store credit, or refund depending on the situation and how the order was placed (direct vs. third-party).

Meal prep menus may change weekly. Place your order online by [Tuesday] for pickup/delivery on [Sunday].

Yes. Choose your entrée and sides during ordering. Allergy notes can be added at checkout.

Meal prep orders can be changed or canceled up to [36 hours] before the scheduled pickup/delivery time. After that, orders are not refundable because ingredients and labor are committed.

Refrigerate immediately. Best enjoyed within [3–5 days]. Freeze items you won’t eat in time.

Catering orders are handled directly. Call (470) 822-0707 or email queenps.soulfood@gmail.com and a team member will help you plan.

We recommend at least [48–72 hours] notice. Larger events may require more time.

No.

Yes. A [50%] deposit is required to confirm the order at booking. The remaining balance must be paid [2 weeks] prior to the event.

Catering cancellations must be made within [7 days] of booking. Deposits may be non-refundable after the cutoff.